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Auto sales business in the 4S (vehicle sales, parts supply, service, information feedback, etc.), the information on how feedback can be more perfect?

Auto sales business in the 4S (vehicle sales, parts supply, service, information feedback, etc.), the information feedback on what the specific work to be done?

Posted on 2014-07-28 02:34:58

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We are the FAW-Volkswagen, in our 4s store, feedback is done: we have two dedicated information officer: Sales information officer and after information officers. Sales staff responsible for the information manufacturers and franchisees to communicate, is the specific work orders, orders weekly formulation of plans, and then last week to buy our vehicles aggregate personal information of users, each user is to make a return visit to call and ask for our The sales consultant is satisfied with the attitude and the current vehicle condition and so on. After-sales staff is responsible for all information to my station repair and maintenance of the user did a return visit every day to play dozens of calls asking whether the quality of our service satisfaction and vehicle condition. Also the customers are not satisfied with the manager of communication, to improve it.

2014-07-28 02:34:58
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